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Kohl's now accepts Amazon returns

Posted at 7:23 PM, Jul 08, 2019

Amazon customers no longer need to save their receipts or boxes if they need to return an item. Starting Monday, Amazon purchases can now be returned at all Kohl's locations nationwide.

According to Kohl's, no receipt or box is needed in order to return items.

Instead of a receipt, customers can now have a QR Code emailed to their account. A Kohl's representative will then scan the QR Code off of a cellphone and process the return.

The program began as a pilot at 100 locations nationwide. The return program now encompasses 1,100 Kohl's locations nationwide.

“The nationwide rollout of the Amazon Returns program is our single biggest initiative of the year,” said Michelle Gass, Kohl’s chief executive officer. “Our top strategic priority is driving traffic, and this transformational program does just that. It drives customers into our stores, and we are expecting millions to benefit from this service.”