Customers still irked over late FedEx deliveries

Posted at 11:43 AM, Jan 01, 2016

The ice maker was supposedly delivered to FedEx’s White Marsh location back on Dec. 16.

On New Year’s Eve, Dan Reese of Catonsville finally received his wife’s belated Christmas present.

Sure, it’s not the end of the world, Reese acknowledged. But the delay was annoying, especially when he repeatedly called FedEx and they assured him the package was on its way, causing him to wait around for a delivery that never came until just this week.

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Reese was one of many customers around the country frustrated by late package deliveries from FedEx, which the company said was partly the result of a flood of online orders.

RELATED: FedEx predicts 12 percent increase in holiday shipments

Reese wasn’t buying it, and said FedEx should have been better prepared.

“Christmas comes every year on Dec. 25,” he said. “It shouldn’t come as a surprise.”

In the days following Christmas, disgruntled customers took to social media to voice their disappointment with FedEx.

Reuters reported on FedEx’s holiday struggles Dec. 29, noting UPS delivered on time after two years of problems that left some customers without their packages on Christmas.

One Baltimore customer contacted ABC2, saying FedEx promised him a delivery date of Dec. 22. The present for his son still wasn't there by Christmas Eve. 

When he called to complain, customer service representatives said the delay was due to the volume of packages. 

FedEx released a statement on New Year’s Eve, saying the company “is extremely proud of our 340,000 team members who rose to meet the challenges of a record-shattering peak holiday season, including numerous volunteers who delivered thousands of shipments on Christmas Day.”

“During the peak week leading up to Christmas, the company handled package volume that far exceeded all previous records, including an unprecedented surge of last-minute e-commerce shipments,” the statement said.

The company said it expanded delivery operations on the Saturday following Christmas, delivering delayed shipments along with its normal Saturday volume, and resumed normal pickup and delivery services on Dec. 28. 

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