FREDERICK, Md. — Kerrie and Michael Neal have a mold problem in their home.
The Neal's have a medical problem in their home as well. Michael has a rare and incurable bone marrow cancer and is having treatments for it.
"Considering I'm going through chemotherapy right now, mold could be the death of me, literally," said Michael Neal.
With medical bills upwards of $30,000 a month, they were wondering how to come up with the money to fix all their old leaky windows. Michael called several window companies looking for a discount and got just one call back.
"To receive a response number one is surprising. To get a response from the owner of the company is just shocking," Michael said.
Aaron Magden owns Window Nation with his brother and can relate to a family dealing with cancer. They lost their father to cancer and were willing to give a little out of pocket to help out another homeowner.
The Magden's decided to install 10 double hung windows, free of charge.
Kerrie Neal said when she got the call, she cried.
Magden's father couldn't be here because of the battle he lost to cancer, but his fingerprints are all over this project.
"He always told us the customer comes first, to help others, and I know he would be proud of us for helping the Neal family," Magden said.
"It really speaks volumes about his character, his brothers character, the nature of the company itself," Michael said.
They agreed to replace the 10 windows in the home but, when they got into the middle of the construction, it turned into a bigger project than they thought.
"He had a lot of wood rot, so we are going to replace all the wood around the windows," Magden said.
So now all the windows will be framed out for free as well, and a mother who has been dealing with some of the most overwhelming problems was left speechless from the generosity of Window Nation.
"I can't think of enough adjectives that could express the gratitude that I have and how much we appreciate it," Kerrie Neal said.