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'Computer glitch' at Crafty Crab leads to about 100 customers waiting in line for hours

Posted at 10:36 PM, May 11, 2020
and last updated 2020-05-12 15:04:25-04

TOWSON, Md. — The Baltimore County Fire Marshal gave Crafty Crab in Towson a warning for violating Governor Larry Hogan's social distancing executive order after about 100 people waited in line outside for hours for their food on Mother's Day.

Frustrated customers took to social media saying they were still looking to get a refund after leaving without receiving their order.

Ryan Tuck, who did receive a refund, said he waited two and a half hours for his food before leaving empty handed. While he was there, the situation got out of control quickly, he said.

"That social distancing rule went out the window. People weren’t wearing masks," Tuck said. “Irate customers were fussing with the security guard. They were ready to fight the security guard...the police came there twice. They said if they come there again, they are shutting everything down and nobody is getting their orders."

The restaurant said a computer glitch, which allowed customers to order online before the store opened, was the reason for the delays, resulting in the large crowds of people waiting long hours.

The restaurant staff, including security guards, tried their best to enforce social distancing, but the crowds became too large and unruly to control, the manager said.

Tuck believes the restaurant should have done a better job handling orders, especially on such an important day.

"I’m getting off, it's almost 6:00 y’all open up at 12:00 p.m, It's six hours later. Y’all should have had those orders filled," he said.

As of Monday, the manager at Crafty Crab said the store has already refunded more than 60 orders for the people who left the restaurant empty handed.