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Baltimore City water bills to arrive in early August, postcard arriving this week

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Posted at 5:17 PM, Jul 24, 2019
and last updated 2019-07-25 10:46:22-04

BALTIMORE — If you rely on Baltimore City water, you should be receiving a postcard this week letting you know water bills will be returning soon, as soon as early August.

A ransomware attack back in May crippled the city's computer network and left DPW unable to produce water bills, although water meters were not impacted.

Your first bill will be higher than normal because it will cover the months of May, June and July.

"Some citizens may find themselves having difficulty in making the payment," said Rudolph Chow, Director of Public Works. "First of all, I want to say the city has waived the penalty on those bills and certainly my Customer Service center are available on extended hours answering questions. We do offer payment plans."

Chow also adds that DPW offers income-based affordability programs such as "Baltimore H2O assists" as well as low-income grants for people who fall behind on their bills.