BGE suspends service disconnections and waives new late payment fees through at least June 1

Posted at 12:07 PM, Apr 16, 2020
and last updated 2020-04-20 14:54:57-04

BALTIMORE — BGE is extending its moratorium on service disconnections for nonpayment and is waiving new late payment fees through at least June 1.

This is one month beyond the original moratorium announced on March 13—as the COVID-19 pandemic continues to have an unprecedented impact on central Maryland.

As officials across the country, including Maryland, have enacted stay-at-home or similar orders to ensure public safety, BGE recognizes many customers need to work from home and participate in online learning, making safe and reliable electricity even more critical than usual.

Customers whose electric service was disconnected prior to the moratorium should contact BGE to have service restored to help ensure access to safe and healthy environments.

“As this global health crisis continues to evolve, customers are relying on BGE more than ever before to provide the safe, reliable gas and electric service essential to powering their everyday lives and the life-saving services in their community,” said Carim Khouzami, CEO of BGE. “That’s why it’s extremely important for customers who are experiencing financial challenges to contact BGE as soon as possible to discuss their payment options, beyond the new June 1 moratorium extension. We are standing by to work with customers to ensure they have their energy needs met during this challenging time.”

Businesses and residents who have had their electric service disconnected should contact BGE at 800-685-0123 to begin the reconnection process. As part of this process, BGE customer care representatives will work with customers to help identify assistance programs that can supplement bill payment and can help ensure service remains on after this pandemic.

BGE said they are committed to the safety of its customers, employees, and contractors. Communities can be assured that BGE crews will not restore service in unsafe situations.

The company will work with agencies, where possible, to identify support to help correct these safety issues before service can be reconnected.