InvestigatorsMatter for Mallory


BGE customers reporting thousands of dollars in erroneous pending payments

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Posted at 11:52 AM, Sep 29, 2021
and last updated 2021-09-29 13:52:21-04

BALTIMORE — BGE customers are sharing photos on social media of erroneous pending payments posting to their accounts for thousands of dollars.

On Twitter, a customer posted a screenshot of a payment pending for $3,664.01. Another user tweeted a screenshot of a pending payment of $4,808.14.

And a BGE customer shared a photo with WMAR-2 News Mallory Sofastaii showing a pending payment of $3,504.30.

BGE tweeted back to the customer: "We are aware of issues causing erroneous pending payments or balances listed on & BGE mobile app. We're actively working with our IT department to have this resolved as soon as possible. To further disgust [sic] your billing please contact via DM."

On Wednesday morning, there was a message on BGE's billing page that stated the service is currently unavailable due to scheduled maintenance.

On Wednesday afternoon, a BGE spokeswoman confirmed the issue has been resolved. In an email to Sofastaii, she wrote:

"During website maintenance, some incorrect bill information momentarily appeared to some customers on their accounts and on the BGE app. No customers were ever charged, and we have verified that there are no security concerns regarding customer information. The issue has been resolved and we apologize for the inconvenience."