Actions

Recall Alert: Some batteries in ring doorbell cameras are causing fires

Ring Doorbell Recall
Posted at 10:56 AM, Nov 11, 2020
and last updated 2020-11-11 10:56:17-05

WASHINGTON — The United States Consumer Product Safety Commission is recalling 2nd Generation, Ring Video Doorbell cameras under recall number 21-028.

According to the commission, the battery can overheat when incorrect screws are used for installation, posing fire and burn hazards.

Ring has received 85 reports of incorrect doorbell screw installations, 23 of which ignited causing minor property damage.

Additionally, there have been eight reports of minor burns.

About 350,000 defected cameras were sold at electronics and home goods stores nationwide, including on Amazon from June through October 2020.

The model number is 5UM5E5. They have a blue ring at the front and come in two colors, “satin nickel” (black and silver) and “venetian bronze” (black and bronze), and come with a mounting bracket and USB charging cable.

Consumers can determine if their doorbell is included in the recall by entering the doorbell’s serial number here.

If you have one, the commission says you should immediately stop installing the doorbells and contact Ring for revised installation instructions or download them here.