After nearly three months, Eric Ancheta and Christina Grady finally have their personal belongings. Their things were taken by a moving company they paid to transport their items. Presidential Moving LLC arrived at their California residence on December 3, 2017, loaded their items then drove away.
On Thursday, the moving truck pulled up to their home in Virginia.
“There wasn't a thought in my mind at the time that we're not going to receive our stuff,” said Ancheta. He moved with his fiancée, Grady, after receiving he was assigned to work at the Pentagon.
Instead, Ancheta and Grady spent days on end calling and emailing the company, but couldn't get an answer on where their stuff was.
“All they said was that it's somewhere in California and that's it,” said Ancheta.
Time was running out for the couple, their wedding is set for March 25 and many of the items they need for the ceremony were loaded on the truck. The company was also holding onto some very precious cargo.
“My mother's wedding dress, which I'm wearing,” said Grady.
Grady will get that moment, but for a time it was in question.
And there are still other families questioning and hoping that the company delivers their items.
ABC2’s Mallory Sofastaii did some digging into Presidential Moving LLC and discovered a web of related businesses. Several of them also had a high number of complaints.
ABC2 INVESTIGATES: Complaint-ridden moving company tied to other businesses
The Federal Motor Carrier Safety Administration (FMCSA), the agency that regulates interstate moving, confirmed to ABC2 that they’ve launched an investigation. The complaints began over five months ago and Presidential Moving is still currently licensed to operate and hasn't been fined for their mishandling or unresponsiveness.