The Maryland Department of Labor announced that starting this weekend, live claims agents will also be available on Sundays from 12:00 p.m. to 4:00 p.m.
This gives the claimants the option to call seven days a week.
They also launched a new Interactive Voice Response (IVR) system this afternoon to expand and improve the features available for unemployment insurance claimants who contact the department by phone.
NEW IVR PHONE SYSTEM: The Maryland Department of Labor launched a new Interactive Voice Response (IVR) system this afternoon to expand and improve the features available for unemployment insurance claimants who contact the department by phone. pic.twitter.com/hFxkpTv78m
— MD Department of Labor (@MD_Labor) June 5, 2020
The updates also include a callback option. The Department tweeted that when a claimant calls during business hours, they may now provide a callback number.
