Maryland Department of Labor launches Interactive Voice Response system, Sunday availability

Md. Department of Labor.jpg
Posted at 5:37 PM, Jun 05, 2020
and last updated 2020-06-05 17:37:39-04

The Maryland Department of Labor announced that starting this weekend, live claims agents will also be available on Sundays from 12:00 p.m. to 4:00 p.m.

This gives the claimants the option to call seven days a week.

They also launched a new Interactive Voice Response (IVR) system this afternoon to expand and improve the features available for unemployment insurance claimants who contact the department by phone.

The updates also include a callback option. The Department tweeted that when a claimant calls during business hours, they may now provide a callback number.