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Water bills still due, despite ransomware attack

Posted at 6:24 PM, May 21, 2019
and last updated 2019-05-22 08:45:25-04

BALTIMORE — Baltimore City residents will still need to pay their water bill despite the recent malware attack on the city's computers. Checks can be sent by mail or delivered in-person to the Department of Public Works.

DPW says it cannot access data from water meters because of the ransomware attack, so it does not know how much water residents are using. This may result in higher bills once they are able to be sent out.

"When the next bills do come out, obviously since we weren't able to take reads during this period, they may very well be longer," said Jeffrey Raymond, with DPW. "That means that your consumption is over a longer period of time and so that may elevate the overall amount shown on the bill."

DPW offers payment plans for residents that need help with their bill.