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United Airlines changes passenger removal policy

Posted: 10:03 AM, Apr 17, 2017
Updated: 2017-04-17 10:03:13-04

CHICAGO (AP) -- United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.

This comes after a passenger was dragged from a fully-booked United Express flight in Chicago because he refused to give up his seat to make room for crew members.

Cellphone video of the incident sparked widespread outrage and created a public-relations nightmare for United. The company outlined its policy changes in an internal April 14 email, saying from now on a crew member has to make "must-ride" bookings at least 60 minutes prior to departure.

Crews could previously be booked until the time of departure.