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Tax services release statements after customers complain about not receiving stimulus money

Posted at 12:23 PM, Jan 05, 2021

BALTIMORE — H&R Block is urging customers not to worry if they see an account number they don’t recognize on the IRS Get My Payment website. The account number may not be one associated with their banking.

Customers who opted for a Refund Transfer in 2019 may be seeing the account number for that on the website, according to H&R Block.

Customers are urged to check their 2019 return to confirm.

H&R Block says it sent economic impact payments to the method the customer chose for the Refund Transfer, whether that be direct deposit, check or Emerald Card.

This is also similar issue facing TurboTax clients.

WMAR-2 News reached out to both H&R Block and TurboTax regarding the issue customers are seeing.

Read their full statements below:

H&R Block statement:

“H&R Block understands stimulus checks are vitally important for millions of Americans. The IRS determines where second stimulus payments were sent, and in some cases, money was sent to a different account than the first stimulus payment last spring. We immediately deposited millions of stimulus payments to customers’ bank accounts and onto our Emerald Prepaid Mastercard® yesterday, and all direct deposits are being processed. If the IRS Get My Payment website displays an account number a customer doesn’t recognize, H&R Block customer service agents are ready to help with additional information at 800-HRBLOCK and @HRBlockAnswers on Twitter.”

TurboTax statement:

“The IRS is the sole party with the ability to determine eligibility and distribute stimulus payments.
As part of the income tax filing, the IRS receives accurate banking information for all TurboTax filers who receive a tax refund, which the IRS is able to use to deposit stimulus payments. According to the IRS, “because of the speed at which the IRS issued this second round of payments, some payments may have been sent to an account that may be closed or no longer active. By law, the financial institution must return the payment to the IRS, they cannot hold and issue the payment to an individual when the account is no longer active.” While the IRS is exploring options to correct their issue, this may cause a delay in stimulus payments for some.

We know how important these funds are for so many Americans and that everyone is anxious to get their money. We are partnering with the IRS to help taxpayers receive their payments as quickly as possible.”