Maryland Motor Vehicle Administration moving to appointments only amid coronavirus outbreak

Posted at 5:07 PM, Mar 12, 2020
and last updated 2020-03-12 18:31:53-04

GLEN BURNIE, Md. — Know before you go so you don’t waste your time. If you need something from your local MVA you’re going to want to make an online appointment first.

The Maryland Motor Vehicle Administration is moving toward an all appointment system for all transactions due to the coronavirus outbreak. It’s goal is to reduce foot traffic and eliminate walk-ins. It’s an effort to keep crowds at a minimum. Administrators tell WMAR-2 News the plan will go into effect Monday.

“The whole goal of this initiative is to really reduce customer volume in our branch offices,” said MDOT MVA Administrator, Christine Nizer. “With an appointment we'll get you in and out quickly and that will diminish the number of people who are in the branch lobbies at any given time.”

The move comes as Maryland has 12 positive cases of the coronavirus.

Customer who spoke to WMAR-2 News are appreciative of proactive steps MVA is taking but is concerned about backlog.

“I feel like it's just going to be backed up,” said Jaiyln King. “Nobody is going to be able to get it done with those appointments. That’s why we came up here today.”

“I think the appointment thing is a good move,” said Dennis Mitchell. “I'm sure it's going to cause a catastrophe because I'm sure it's going to be backed up.”

MVA wants to remind the public the Kiosks will still be available for self-service.

“Safety is everybody's top priority right now” reiterated Nizer. “We also recognize we have important services that our residents of Maryland need to get access to. We want to remind people that many of those services are available online and we encourage people to take advantage of them.”