Artificial intelligence (AI) touches all of our lives, and IBM and Watson are are the forefront.
If you've utilized a chat service through a website, gotten a text from your bank when making a new or large credit card purchase, or navigated a customer service menu over the phone, AI has helped shape your experiences.
As more services went virtual throughout the pandemic, AI helped behind the scenes. CVS pharmacy reported a high increase in call volume as people began searching for vaccines and was able to quickly implement AI to help customers get what they needed faster.
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