BusinessConsumer

Actions

Frontier Airlines email causes Thanksgiving travel scare

Posted: 1:20 AM, Nov 25, 2019
Updated: 2019-11-25 01:20:35-05
Frontier Airlines giving away free flights to people named 'Green' or 'Greene'

Whoops! That’s what Frontier is saying after an email was sent notifying passengers that their flights were canceled.

On Thursday, travelers say they were sent an email saying, “There has been a change to your upcoming flight.”

The wording suggested a flight cancelation. The message directed travelers to call Frontier’s “Rebooking Hotline” to speak with an agent.

Customers immediately started calling the customer service number, but some said they got no answer.

The airline eventually sent a tweet apologizing, saying the incident was a technical problem and the email was sent in error.

Frontier urged customers to check for confirmation of their flight online.